At Fiorlara, your satisfaction is important to us. We want you to shop with confidence, knowing that we are committed to providing quality baby products and excellent customer service. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.

Return Eligibility

We accept returns on eligible items within 30 days of the delivery date.

To qualify for a return, products must:

  • Be unused and in their original condition.
  • Include all original packaging, tags, and accessories.
  • Be free from damage caused after delivery.
  • Be accompanied by proof of purchase or order confirmation.

Returns that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

For health, hygiene, and safety reasons, certain products cannot be returned, including:

  • Opened or used baby feeding products
  • Personal care and hygiene items
  • Perishable goods
  • Gift cards
  • Clearance or final sale items
  • Any item marked as non-returnable

If a product arrives damaged or defective, please contact us immediately so we can assist you.

Damaged or Incorrect Orders

If you receive:

  • A damaged item
  • A defective product
  • The wrong item
  • An item with missing parts

Please contact us within 7 days of delivery. We may request photos of the product and packaging to help resolve the issue quickly.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow several business days for your financial institution or payment provider to process the refund after it has been issued.

Exchanges

We currently offer exchanges for defective or damaged items only.

If you need a replacement, please contact our customer support team for assistance.

Return Shipping

If the return is due to:

  • A damaged or defective item
  • An incorrect item sent by Fiorlara

We will cover the return shipping costs.

For all other eligible returns, customers are responsible for return shipping costs unless otherwise stated.

Original shipping charges are generally non-refundable unless the return is due to our error.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.

Refund Processing Time

After your refund has been approved:

  • Credit and debit card refunds may take 5 to 10 business days to appear, depending on your financial institution.
  • Other payment methods may require additional processing time.

Contact Us

If you have any questions about returns, refunds, or exchanges, please visit our Contact Us page. Our support team will be happy to assist you with your request.